Are there any shipping costs?
The shipping fee (or lack thereof) depends on the order amount and the d...
Which delivery service do you use?
Bpost
Most of our packages are handled by Bpost. During check-out, you c...
Can I pick up my order?
Of course! If you live close to Stekene, or don't mind driving a bit, an...
How long are delivery times?
Yay! You've placed an order and you just can't wait to start painting. A...
Can I choose the delivery date?
During checkout, you can only opt for the fastest delivery possible. Isn...
Can I have my order delivered during the weekend?
We're sorry... We're currently not able to have your order delivered on ...
What if I'm not at home when my order is delivered?
Bpost
If your delivery address is in Belgium and you're not at home at t...
Where's my order at?
This is what happens after you place an order:
You receive an order con...
Why doesn't my delivery status change when I've received a shipping confirmation?
As soon as we've finished packing your order and mark it as sent, you'll...
I'm missing a product or parcel(s). What do I do?
Yay, your order has arrived! But... You notice there's a product or a pa...
I received a damaged article. What do I do?
Obviously, we hope this situation never presents itself, but unfortunate...