Yay! You've placed an order and you just can't wait to start painting. A little waiting is required, though, as your order is yet to be delivered. But how long will you have to wait exactly?
We start processing your order as soon as we receive your payment. When you pay online, that's almost immediately after you've placed your order. When you choose bank transfer as a payment method, it might take a couple of days before we receive your payment.
When you order on a business day before 4:00 pm, your order usually starts its trip to you the same day. Occasionally, we do need to re-order a product ourselves or transfer it from our warehouse. In that case, it might take an extra day. We'll inform you if there's any kind of problem or if we expect an unusually long delivery time.
Orders placed during the weekend or on official Belgian holidays will be processed the next business day, provided we've received your payment.
Most of the time, you can expect to receive your order within two business days (when paid online). Orders placed before 4:00 pm could even arrive the next day, if you're lucky. If your delivery address is outside of Belgium, you should probably add an extra day to the delivery time. We ship mostly with Bpost and they normally send you an e-mail with a tracking number, so you can keep track of your order.
Outside of the Benelux, delivery times depend on the destination. Usually, those orders are delivered in three to seven business days (when paid online).
Larger orders are shipped with GLS. They'll inform you about the expected delivery time.
Some products have a longer delivery time. If they do, you'll find that information on the product page.