We hope this situation never presents itself, but it might occur that you have a complaint. If you do, we appreciate you getting in touch with us first. We'll always try our very best to find a fitting, appropriate solution.
If you're not satisfied with our solution, you can also file a complaint with the Belgian Consumer Mediation Service or SafeShops.be.
Everything you need to know about our complaints policy, you can read in our General Terms and Conditions.
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